Online Marketing Glossary - With OneClick Copy

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First Response Time

How quickly support responds to customer inquiries

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Reputation Management

Monitoring and influencing public perception

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Review Management

Handling and responding to customer reviews

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Customer Feedback Loop

System for collecting and acting on customer input

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Customer Success

Ensuring customers achieve desired outcomes

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Onboarding

Process of introducing new customers to your product

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Customer Support Ticket

Request for help from customer service

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Knowledge Base

Collection of help articles and documentation

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Help Desk Software

Tools for managing customer support requests

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Customer Satisfaction Score (CSAT)

Measure of customer happiness with service

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